Which of the following is NOT part of Chick-fil-A's Core 4?

In the context of Chick-fil-A's Core 4 customer service principles, the correct answer highlights an important aspect of the company's service philosophy. The Core 4 includes specifics that focus on the overall customer experience and engagement, such as creating eye contact, speaking with a friendly tone, and consistently using the phrase "My Pleasure" as a response to thank yous. These elements are designed to foster a welcoming and respectful interaction between employees and customers.

While showing empathy is a crucial component of customer service, it is not explicitly listed as part of the Core 4 framework at Chick-fil-A. Instead, the emphasis is placed on observable behaviors and phrases that cultivate a positive atmosphere, which is likely why this option stands out. Understanding the significance of these specific practices can help reinforce the brand’s commitment to exceptional customer service.